Best Auto Repair, Austin

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CUSTOMER SERVICE

Working Hours
  • Mon 7:00AM - 5:30PM
    Tue 7:00AM - 5:30PM
  • Wed 7:00AM - 5:30PM
    Thu 7:00AM - 5:30PM
  • Fri 7:00AM - 5:30PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

What People Say About Us

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    Very very fast and great prices.

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    Rick And his staff are quite simply the best in Austin. Friendly, fast and very reasonable. I will not take my car anywhere else.

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    Whenever I need something done on one of my cars, this is where I go! I find them to be HONEST and PROFESSIONAL. Rick and Aaron are the best.

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    Wow, what a great place. Super nice and helpful guys. They're funny and easy to talk to, and explain things to you really well without talking down to you AT ALL. The shop is tidy and clean. I came in with what I thought was a simple fix, but it turned out to be catastrophic engine failure. :( SW Automotive could have made up anything in an attempt to get more work out of me, but instead, they gave me a bunch of tips about car shopping and how to get into a more reliable car. They even took a quick look at a used car I was test-driving and offered advice on that. Many thumbs up for this place.

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    The owner, Rick and his staff are men of integrity, ethics, honest and solid value standards. You will not go wrong with them. I most definitely recommend this automotive repair business! It is top-of-the-mark! I find it outstanding these men actually listen to a woman talk of what seems to be wrong and they take the time to check out every detail.

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    Have a 2009 Hyundai and engine light came on. Ran my own test and 5 different codes came up, all of which I did not have the ability to repair. Took it to SW Automotive and was prepared for the worst but also heard great things about SWA so prayed for the best. Turns out carbon build up in the fuel lines caused the error codes, $89 and I was out of there!! I am always pessimistic about repair shops as they think they can easily trick me into thinking repairs are needed when they are not. Well SW Automotive now allows me to be optimistic about my future auto repairs.

Call us for service: 512-892-2447

ASE (Automotive Service Excellence)
BBB (Better Business Bureau)